5.1 How To Analyse Recorded Customer Complaints

Step 1: In the Customer Complaints Manager, select the complaint template that you want to analyse, then select Analyse Recorded

Step 2: Then choose the customer or customers you want to analyse, by ticking. The select Next when done

Step 3: Then choose the product. You can use the filters provided to help you narrow the search if there’s hundreds of products. Select Next when done

Step 4: Choose the date range, the fields that you want to analyse & what type of chart. 

Step 5: Select Generate Report when done 

Step 6: The report displays like this below. You can Save the report & Export to PDF if you like. Select Back to when done.