Incident Manager

Tool Documentation

• Incident Manager - Full Guide
• Incident Manager - Overview

Initial Setup

• 1.1 Setup The Sources
• 1.2 Edit The Sources
• 1.3 Delete Source

Create Incident Forms – Supplier & Customer Confirmations

• 2.1 Create Incident Forms – Supplier & Customer Confirmations

Edit Incident Forms – Supplier & Customer Confirmations

• 3.1 Edit Incident Forms – Supplier & Customer Confirmations
• 3.2 Delete Section
• 3.3 Delete Field

RASFF Notifications

• 4.1 View RASFF Notifications

Create An Incident From The RASFF Notifications

• 5.1 Create An Incident From The RASFF Notifications

View Incident

• 6.1 View Incident

Edit Incident

• 7.1 Edit Incident

Share An Incident

• 8.1 Share An Incident
• 8.2 View Share List
• 8.3 View All Affected Specifications

View Company Incident Shares

• 9.1 View Company Incident Shares

View Responses From Supplier

• 10.1 View Responses From Supplier

Request More Info

• 11.1 Request More Info

Respond To Incident/Confirm/Close Out Incident

• 12.1 Respond To Incident/Confirm/Close Out Incident

Supplier Side Incident Manager

• 1. Viewing A Shared Incident
• 2. Respond To Incident
• 2.1 Response If Ingredient Has Not Been Affected – Selecting No
• 2.2 Response If Ingredient Is Pending Investigation – Selecting Pending Investigation
• 2.3 Response If Ingredient Has Been Affected By The Incident – Selecting Yes