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Knowledge Base

Customer Complaint Manager

Tool Documentation

FAQs
Activation Process
One Pagers
Document Request Manager
- Tool Documentation
- Initial Setup of Supplier Document Manager
- Company Documents
- Document Request
- Sent Document Request
- Linking Documents to a Product
- Document Watchlist
Settings- Company Settings
- Company Settings- Full Guide
- My Profile
- Task Manager
- User Email Settings
- Privacy Settings
- Changing Password
- Additional Security Measures
- Company Profile
Settings- Company Users Email & Security
- Tool Documentation
- Company Users, Email & Security
Supply Chain Manager
- Tool Documentation
- Creating A Supply Chain Template
- Generating & Sharing The Template
- Completing The Supply Chain
- Viewing & Exporting Completed Supply Chains
- Extracting Path Points Into Supplier Manager
- Editing Completed Supply Chains
- Bulk Updating Completed Supply Chains
Product Check Manager
- Tool Documentation
- How To Access Product Check Manager
- Setup
- How To Record A Product Check
- How To Record A Product Check On The Tablet
- How To Access The Activity Overview For Product Check Manager
- Reporting
- User Access
Internal Document Manager
- Tool Documentation
- Initial Setup for Internal Documents
- Adding Internal Documents
- Managing Internal Documents
- Managing Folders
- Appendix
Production Models
- Overview
- Setup Production Model Template
- Generating Production Model
- Setting up a Cost Model
- Generating a Cost Model
Supplier Manager
- Tool Documentation
- Initial Set up
- Adding a New Supplier
- Accessing Your Supplier List
- Viewing Supplier Details
- Editing or Updating Supplier Details
- Activity Overview
Settings- Manage Products
- Admin
- Initial Set Up
- Managing Products
- Customer Received Products
- Product Activity
Supplier Questionnaire Manager
- Tool Documentation
- Creating A Questionnaire Template
- Sharing A Questionnaire
- Responding to Questionnaires
- Viewing Received Questionnaires
- Reporting Questionnaires
Supplier Check Manager
- Tool Documentation
- Creating A Supplier Check
- Recording A Check On The Tablet
- Recording A Check On The Desktop
- Viewing, Reviewing, Requesting Corrective Action & Confirming Checks
- Completing A Snapshot Report
Supplier Document Manager
- Tool Documentation
- Initial Setup of Supplier Document Manager
- Creating A Supplier Document Template
- Building The Document
- Approving The Document Internally Before Sending Out
- Delete Documents
- View Selected
- Sharing A Document With Suppliers To Sign Off
- Exceptions
- Sign Off Review
- Viewing A Customer Document
- Sign Off The Document
- Assign Responsibility
- Delete/Reject Selected
- Receiving & Viewing An Exception
Risk Assessment Manager
- Tool Documentation
- Creating A Risk Assessment Template
- Recording, Updating & Viewing Risk Assessments
- Creating Reports
Incident Manager
- Tool Documentation
- Initial Setup
- Create Incident Forms – Supplier & Customer Confirmations
- Edit Incident Forms – Supplier & Customer Confirmations
- RASFF Notifications
- Create An Incident From The RASFF Notifications
- View Incident
- Edit Incident
- Share An Incident
- View Company Incident Shares
- View Responses From Supplier
- Request More Info
- Respond To Incident/Confirm/Close Out Incident
- Supplier Side Incident Manager
Remote Audit Manager
- Tool Documentation
- Initial Set Up
- 2. Creating / Editing Standard Template
- Sharing Standard Template
- Receiving A Shared Standard
- Recalling A Shared Standard
- Reviewing & Approving
- Accessing Activity History
- Updating Standard
Specification Manager
- Tool Documentation
- Initial Setup For Specification Manager
- Creating Specification Templates
- Creating And Managing Company Specifications
- Creating and Managing Collaborative Specifications
- Creating and Managing Ingredient Specifications
- Sharing and Managing External Specifications
- Providing Customer Access To Linked Specifications
- Managing Specification Exceptions
- Viewing Specifications On The App
Customer Complaint Manager
- Tool Documentation
- How To Access Customer Complaints
- Setup
- Customer Complaint Usage
- How To Access The Activity Overview For Customer Complaints
- Reporting
- User Access
Internal Check Manager
- Tool Documentation
- Initial Setup For Internal Checks
- Creating A Master Internal Check Template
- Create A Confirmation Template
- Create A Child Internal Check Template
- Recording A Check On The Tablet
- Viewing, Reviewing & Confirming Checks
- Creating Reports
Workflow Manager
- Tool Documentation
- Creating A New Template
- Approving A Template
- Generating A New Project Workflow
- Actioning A Notification Email
- Appendix
Stock Manager
- Tool Documentation
- Accessing The Stock Manager
- Setup & Admin
- Stock Manager Usage
- Reporting
- User Access
Forecast Manager
- Tool Documentation
- Initial Setup
- Sending Forecasts
- Shared Forecasts
- Reviewing Submitted Confirmation Forecasts
- Updating Shared Confirmation Forecasts
- Reviewing Forecasts
- Sending Volumes To Negotiation Templates
Order Manager
- Tool Documentation
- Initial Setup For Order Templates
- Creating An Order Template
- Multi Order Drafts
- Sent Orders
- Received Order
- Activity
Meeting Notes Manager
- Tool Documentation
- Accessing Meeting Notes Manager
- Company Meetings
- Received Meetings
- Activity Overview
- Admin
Customer Tool Guides
- Foods Connected
Traceability Manager
- Tool Documentation
- Setting Up Traceability Manager
- Recording A New Traceability Check
- Sharing A Traceability Template
- Confirming A Traceability Template
- Viewing Completed Traceability Templates
Supplier Audit Manager
- Tool Documentation
- Initial Setup
- Building A Custom Audit
- Using And Completing An Audit
- Update An Audit
- Request An Internal Review
- Mark Audit As Complete
- Notify Team Members
- Send PDF Report
- Export Full Audit Table To PDF
- Export Full Audit Table To Excel
- Recall Audit
- Reopen Audit
- Managing Activity Subscriptions
- Supplier Provided Audits
Purchasing & Sales Manager
- Tool Documentation
- Initial Setup For Purchasing & Sales Manager
- Sending A Template
- Agreements
- Pricing Grids
- Reporting
Visit & Audit Schedule
- Tool Documentation
- Visiting & Audit Schedule
- Admin Settings
- Requesting A Visit/Audit
- Responding To A Requested Visit/Audit
- Calendar View Of Visit/Audit Requests
Formbuilder
- Tool Documentation
- Building A Template
- Reordering Sections / Fields
- Appendix – Explanation Of Field Types

Customer Compliant Manager - Full Guide

Customer Compliant Manager - Full Guide

Guide- Customer Complaint Manager

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