Customer Complaint Usage
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      1. Knowledge Base
      2. Customer Complaint Manager
      3. Customer Complaint Usage

      3.2.4 How To Send A Completed Investigation Back For Approval

      Step 1: Go to Received Customer Complaints in the Customer Complaints Manager and you can see that a complaint requires your attention. Select Respond

      Step 2: Fill in details then select Save & Save & Send Response

      Step 3: The status now reverts to Awaiting Response