2.3 Response If Ingredient Has Been Affected By The Incident – Selecting Yes

Step 1: Select Yes if the ingredient you have supplied has been affected by this incident. Then select Save Affected Ingredients  

Step 2: The response form opens up, then complete it. 

Step 3: Once done select Save then Save & Send Response

Step 4: The status reverts back to Awaiting Response. Your customer will now review your response & revert back. 

Step 5: Once the customer has confirmed the status will revert to Confirmed. 

Step 6: If the customer decides to request more info even though the incident has been confirmed this Status will revert to Requires Your Action