1.2 How To View Customer Complaints Awaiting Investigation

Step 1: Once a check is awaiting investigation, go back to the Customer Complaints Manager and select view recorded on the form that you used

Step 2: A list of all the completed, Awaiting Response & Requires Your Action checks will show

Step 3: You can view each Awaiting Response Complaint by selecting View Complaint. 

Step 4: It will show like this below